Exchange & Refund Policy
At DOFF, we take pride in the quality of our perfumes and customer satisfaction. If for any reason you are not completely satisfied with your purchase, our flexible return and exchange policy is here to assist you.
Exchange Policy
- You can request an exchange within 14 days of delivery.
- Products must be unused, unopened, and in their original packaging.
- To initiate an exchange, please contact our Customer Care Team with your order details.
- Exchanges can be made for an item of equal or lesser value (subject to availability).
Refund Policy
- Refunds are processed after the returned item has been received and inspected by our team.
- Refunds will be issued to your original payment method within 4–7 business days.
- Shipping and handling charges are non-refundable.
Video Proof Requirement
To ensure transparency and fairness, please record a clear unboxing video at the time of opening your parcel. This helps us verify any damage, missing items, or defects and ensures a smooth resolution process.
Exceptions
- Sale or discounted items are non-refundable and non-exchangeable, unless defective or damaged upon arrival.
- Products damaged due to misuse, mishandling, or improper storage are not eligible for return or refund.
Contact Us
If you have any questions regarding your order, exchange, or refund, please reach out to our Support Team:
📧 doffpakistan@gmail.com
📞 +92 305 3113365 (Call or WhatsApp)